Is the gold ring exchangeable? How to return jewelry to a store

What to do if your favorite ring has become too big for you, and you don’t want to say goodbye to it? There are several ways to solve this rather difficult problem. You can wear it on another finger. So, they all have different sizes. This option is quite affordable for women and men.

Jeweler's help

Also, if a gold ring is important to you, then you can turn to a jeweler for help. This service does not cost quite a lot of money. Anyone can use it.

The cost of this service is about 500 rubles. This amount is small. Husbands often mistakenly choose the wrong ring for their wives. And to get a partner, the girls manage to wear it on different fingers. You can also reduce the size. This mainly applies to simple products, without engraving and complex composition.

Three ways

What to do if the ring is large in size? Jewelers can reduce size in three ways: adding, cutting and shrinking. Addition is considered the most rare procedure. More expensive in price. Another thin one is added inside the ring, and because of this the size becomes smaller. Compression is the application of high temperature. During this procedure, the ring becomes smaller. Cutting occurs as follows: simply part of the metal is removed, and the product becomes much smaller.

Downsizing houses

So what if the ring is large? What to do at home? Many people ask these questions. Of course, you can correct it yourself, but take into account if it is ordinary jewelry.

Of course, you shouldn’t squeeze it with great force. You can give it an oval shape. Then the product should fit you in size. It is worth taking this work seriously. Because with significant effort, you can simply ruin your favorite ring and, thereby, get upset.

Big wedding

What to do if the engagement ring is too big? Yes, sometimes that happens. That is, it happens that the ring purchased for a wedding does not fit in size. There is a sign that if the engagement party turns out to be big, then love and happiness go away with it. But still, don't be upset. Since everything can be fixed, it is worth taking action quickly. You can move the decoration to the middle finger, it is thicker than the ring finger. This option is suitable for women and men. Perhaps just hang a chain and wear it around your neck. But this option is not suitable for everyone. Since many people prefer to wear it on the ring finger. If you put a ring on your other finger, other people will not perceive it. They will assume that you are not married and may constantly ask questions on this topic. The best thing to do would be to contact a jeweler. He will measure everything and adjust the ring to the desired size, and you will be satisfied with the result. The price is not too expensive, and anyone who has encountered this problem can afford it.

Indian method

There is another excellent method for reducing a ring at home, and it was developed in India. It turns out to be quite simple and quick, and there is no need to go to a jewelry workshop for help. You need to create a braid of black nylon thread; it should be dense. You need to wrap the thread and methodically tie it on the rim. The reduction of the ring will depend only on the thickness of the thread.

You can track the size during the process. Next, the ring will take on an unusual or even unique appearance. You can even select threads based on a color close to your ring. A universal black thread is also often chosen. You should pay attention that the thread is synthetic, since natural thread will be wiped off and also absorb not only dirt, but also sweat coming out of the skin. This method is not suitable for everyone. Because the ring takes on a different look and doesn’t look as good as originally wanted.

Transparent enamel

What to do if the ring is too big? There are situations when jewelers are unable to help and refuse to take on the work. These can be rings with multiple stones, which after alloying can simply either deteriorate or melt during operation. And then you have to try different methods at home. One of them is to buy clear nail enamel.

You need to paint the inside of the ring in ten layers. Carefully remove the excess with a knife for cutting linoleum or an ordinary stationery knife. It all needs to freeze. And then you can try on the product, even if it is still too big for you, you can apply several more layers of enamel. Reviews about this method are positive and indicate the popularity of the method. The duration of this method depends on external factors. If the product is frequently exposed to various chemical influences, the enamel can quickly fall off. And it will last for several years.

In general, there are many ways to fix this problem. In any case, you need to think it over carefully and make the right decision. Many people immediately resort to a jewelry workshop for help. They will not only give you advice, but also help you choose the right option for your ring. And if this is ordinary jewelry, but you have unusual stories associated with it or simply value it, then you can use different methods at home, which are listed in this article.

The engagement ring will be more difficult to deal with at home. But still, many people wonder what to do if the ring is large? It especially often happens that a man bought and guessed the possible size. At the same time, the ring was not the right size for the girl. It is not recommended to bend it yourself at home or perform other methods to eliminate this problem. It’s better to turn to specialists for help; they will choose the method themselves to ensure that your ring fits in size. According to omens, the ring should be worn on the ring finger. Some people simply hang it around their neck with a chain or another finger. This is not entirely correct and will lead to unnecessary questions that are not entirely pleasant, as we have already said above.

Therefore, it is better to wear the wedding ring on the right finger, follow the omen and, most importantly, believe in it.

Choice

When purchasing any jewelry or gold product, you need to make sure that it is of high quality. And in the case of gold, it is necessary to look at the sample of the product. After all, if the purchase is made of low-quality metal, then it will not last very long. Therefore, you need to take into account all the nuances so that problems do not arise in the future.

A little conclusion

If you notice that your ring has become large, we described above what to do in such a situation. In this case, you do not need to immediately run to the workshop and give money. It is worth carefully analyzing why this happened. If you have lost weight and it happened by accident, you can simply replace it and try to gain it back if you need it, without harming your health. And if you have already bought it, then in some cases there are ways to exchange the item in a jewelry store. Whatever method you choose, the main thing is that it brings results.

How to reduce or enlarge a ring with stones, for example, diamonds, because this is dangerous?

According to the law, you cannot exchange or return. Only if the owner of the jewelry company gives the go-ahead, then it is possible that they will exchange it. The gold ring is included in the list of goods of good quality that cannot be exchanged.

I once reduced a ring with stones, albeit by one size. It seems like I didn’t notice any serious changes in the ring. But all the same, there is a difference: a factory ring or one that has already been melted down.

If you bought this ring, it is its destiny that you can increase the size of the ring. Increasing your ring size is not a problem; it will take you five minutes to enlarge your ring. If you bought, of course, a very chic ring you need to act on. The most important thing is to buy, and increasing it is not a problem. When you bought this ring, you searched for a long time for it to be very beautiful and elegant to suit your taste. Therefore, I would prefer to increase the size of this ring.

Gold jewelry cannot be exchanged or returned. The ring size can be changed at a jewelry workshop.

It seems to me that any ring can be rolled out or rolled. After all, it’s the thickness of the gold that changes, not the stones. Although it’s still better to go to a workshop and consult with a master.

Can I return jewelry within 14 days?

Buying jewelry is not only a very pleasant experience, it can become incredibly troublesome once the buyer decides, for one reason or another, to return the item within 14 days. How possible is this situation and how does the law protect the buyer of jewelry?

Returning jewelry within 14 days: is it possible?

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Many buyers, when returning, are guided by the law that if a product does not fit or is of poor quality, it can be returned within 14 days. But there is another law that consumers are not always aware of: “gold jewelry cannot be returned or exchanged.” It states that jewelry can be returned only in case of a manufacturing defect, the fact of which must be proven. They tried to revise this law several times, but nothing has been done so far. Unfortunately, this is exactly what dishonest sellers often take advantage of.

According to existing legislation, jewelry belongs to the group of goods, the return of which is possible only if a defect is detected, that is, low-quality goods can be exchanged. In order to go to the store, you must present along with the product a receipt confirming the purchase and a label containing information about the product. The label itself is not required, but with it the chances of a return greatly increase.

Even jewelry has a warranty period written on it, but if the manufacturer for some reason did not indicate it, then the low-quality jewelry can be returned to the store within 2 years. If the buyer proves that it is defective, the jewelry store will refund the full cost.

Returns of low-quality goods can be made:

• if there is a hallmark on the jewelry, but it does not correspond to the true hallmark and type of material, for example, there is such a hallmark on a gold ring, but the jewelry is actually gold-plated;
• if inserts began to fall out of the jewelry the very next day, but not as a result of the buyer’s intentional mechanical action;
• when a watch bought in a jewelry store soon stops working, there is another defect in the product (stones fall out, the bracelet breaks);
• if the bracelet or chain breaks within a couple of days after purchase, the lock does not want to close, there are dangling, loose elements.

What should I do when returning?

In order to return a piece of jewelry of inadequate quality, you must first contact the store where it was purchased. If the seller requires an examination, then it must be remembered that it is carried out only at the expense of the store itself.

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They also often offer to issue a letter of claim about the return and its reasons. To make things go faster, it is recommended to contact the consumer rights protection society.

During the purchase, in order to avoid conflict situations, it is better to immediately discuss the possibility of replacing or returning the product. Many jewelry stores today set their own terms for returning goods, and if the size is unsuitable, they can offer a replacement for another one. However, you must have with you the product itself in proper condition, a product tag, and a receipt. When exchanging or returning in such a situation, store employees may ask for payment of a penalty.

Terms for returning jewelry

When can I return jewelry of poor quality? Is it possible to do this within 14 days? Yes, there are statutory deadlines within which claims can be made to the seller (or manufacturer) if a defect is discovered.

• According to OST-95, there is a clearly limited period for identifying a hidden, that is, invisible at the time of purchase, defect in jewelry - six months, that is, within 6 months, if a defect is discovered that was not visible at the time of purchase, you can apply for a return.
• If the jewelry manufacturer has established a warranty period of less than 2 years, but the consumer has identified a defect within these 24 months, then the buyer has the right to make a return or exchange on the general basis of Article 18 (Consumer Rights Protection Law).
• The manufacturer did not specify the warranty period of the product, but there is also such a thing as the service life of the product, which is usually determined. If a defect was discovered before the expiration of this period, the manufacturer is obliged to eliminate the defect free of charge.

Existing legislation provides that the seller can independently set the warranty period for the jewelry, even if this was not done by the manufacturer.

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The seller may also set his own warranty period if the manufacturer has one, but it cannot be less than that of the manufacturer. You should pay attention to this, since it is unscrupulous sellers who claim a warranty that is lower than that established by the manufacturer.

Attention: if the manufacturer has not determined the service life of the jewelry, then it is assumed that it is no more than 10 years.

What to do if the seller deliberately “delays the matter” or refuses to communicate at all about returning a defective product?

In this case it is necessary:

• write a letter of complaint describing the situation, send it by registered mail, so that you have a notice of dispatch in your hands; it may be required for legal proceedings;
• the letter should indicate a description of the problem, that is, the defect, state the requirement to replace the jewelry with a similar one of the same brand, and then indicate a reasonable time frame for fulfillment;
• If the seller did not make contact within the specified time frame, the replacement was not made, then a statement of claim must be filed in court with similar requirements set out in the letter. The package of documents includes receipts, tags from the decoration, the decoration itself, an examination (if there is such a conclusion), a letter of claim with notification of shipment.

It must be remembered that when filing such a claim, the consumer has the right not only to a replacement or refund, but also a 3% penalty on the total cost of the goods.

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Tell me, is it possible to return a hollow chain, because after wearing it for 3 days, its links became wrinkled? It was a gift and it’s very sad that this happens! The salesperson did not warn the store that it was hollow and that you couldn’t even sleep in it.

Good day! gave the girl a bracelet. And that same evening it tore almost into two parts, the seller assured that it was a high-quality and not hollow chain, which was different, etc., etc. In general, if you returned the product, please tell me how it went and what to prepare for. Because The bracelet costs a lot of money and is a gift for another 25 years. And I’m generally silent about how I look in this situation. Thank you in advance

I returned it, the same situation... Hollow, no one told me anything. We exchanged it for a new chain, one piece.

1.5 weeks ago I bought a ring with cubic zirconia. Today a pebble fell out. Can I change the ring?

Hello! I bought gold earrings with semi-precious stones. At home, when I removed the filling and began to measure, one stone was missing from its place. The stone fell out. Thank God I found it next to the box. The next day I came to the store with the goal of returning the purchase, exchanging it or getting the full price. To which the seller told me that no one would return my money. They must conduct their quality assessment (from 10 days, since they send it to Moscow) and, based on the conclusion, they will make repairs for me. I don't want a refurbished product. Overall I'm disappointed in the store. Do I have the right to demand a refund? And what law can I refer to in this case? Thank you.

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Hello, today I bought a girl a proposal ring, but it turned out to be small. The seal was torn off the ring, but not thrown away. She is! Will they change me to a larger size?

Is it possible to return jewelry - what the law says

Buying jewelry is a holiday for any woman, due to its high cost. Ladies tend to try on gold or silver jewelry for hours, and excesses with its exchange and return still happen, and not only if the product simply did not fit.

Is it possible to return jewelry back to the salon? Does the 14 day rule apply to this category of purchases? What does a guarantee mean for gold jewelry? What if the consumer purchased jewelry? What to do if the purchased item turns out to be of poor quality?

Normative base

The issue of returning and exchanging jewelry is regulated by law, which is designed to protect the interests of ordinary buyers - ZZPP.

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Additional regulation is carried out by by-law - Government Decree of January 19, 1998.

These documents describe in detail the peculiarities of turnover of this category of goods, define a list of things that cannot be exchanged or returned to the retail chain.

Will the jewelry be accepted in the store within 14 days?

Is it possible to exchange a gold ring if it doesn't fit? What about the earrings that your beloved mother-in-law didn’t like? Agree, this situation occurs quite often, especially when jewelry is purchased as a gift, for example, on the occasion of an engagement or a birthday.

Is there a way out of the sticky situation, because the sellers accept the shoes, even if they just don’t like them?

Unfortunately, it is impossible to return a piece of jewelry to a store if you have no complaints about its quality. This is evidenced by the list of goods given in the Government Decree. It includes purchases that cannot be exchanged, even within 14 days from the date of purchase.

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Quote! “Items made of precious metals (gold, silver, platinum and their compounds) and using precious or semi-precious stones, of good quality and purchased in a retail chain, cannot be replaced with similar ones or returned to the seller.”

Important! The safety of seals, labels and sales receipts does not give the buyer the right to exchange the jewelry or insist on a refund for an incorrectly selected purchase.

Why such difficulties? Experts explain this by 2 factors:

1. It is possible that the item brought for return or replacement will turn out to be counterfeit. The seller, even with the use of chemical reagents, cannot always determine that in front of him is a skillfully made costume jewelry - a copy of the ring that was purchased yesterday as a gift. Obviously, the same product will be on display again tomorrow and will be purchased by a new consumer.
2. Such especially valuable products almost never fall in price. On the contrary, it can become more expensive every day. It is not profitable for the store to follow the whims of the buyer and lose profit on sales.

It is clear that the law allows the return of jewelry only if it turns out that initially (at the time of purchase) it was of inadequate quality.

Conditions for replacing a defective gold item

Are products subject to return if the consumer identifies them as defective? Within what period can a claim be made to the seller?

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Good news awaits jewelry lovers here. The Consumer Protection Law allows the exchange and return of jewelry if it is proven that it has a manufacturing defect rather than an operational defect.

If a stone falls out of the ring, and the gold chain just breaks on the neck, the store administration is obliged, in accordance with Art. 18 profile law:

• carry out warranty repairs of the product within 45 days;
• return the money for the product after receiving the defective item back;
• replace the jewelry with a similar one, but of satisfactory quality and size that is suitable;
• replace the ring or bracelet with the same jewelry, but of a different model and with recalculation of the cost.

So, the fact that you can exchange gold and silver products, even if only defective ones, is great. But there is one thing... Returning jewelry with defects is acceptable, but the responsibility to prove the cause and nature of the damage lies only with the buyer, and only an examination can confirm or refute the consumer’s case.

Important! If the research shows that stones fell out of the newlyweds’ gold wedding rings or other jewelry due to the negligence of their owners, it will be impossible to return these things to the store and get money, because returning jewelry that was of good quality at the time of purchase, as the laws say, is impossible .

They can be repaired under warranty if it has not expired, but more on that later.

Note! If the examination proves a manufacturing defect in jewelry that fits, the store will have to return the money not only for the purchase, but also compensate for the cost of the analysis.

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Warranty service for jewelry

How long is the warranty on jewelry? Will this information help us sell the low-quality jewelry or at least repair it for free?

OST of 1995 indicates that the warranty period for this category of goods is six months. This time is provided to the consumer to identify hidden manufacturing defects in jewelry products.

Nevertheless, salons have the right to increase the warranty period at their discretion and extend it until the end of the item’s service life. For jewelry this is 10 years.

Important! Of course, you can try to have a gold chain repaired during such a long warranty, but again, the workshop will require an independent examination of the item to prove its hidden flaws.

You can hardly be sure that after 2 years of continuous wearing, you carefully opened the clasp, and your child did not tug on the product.

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Factory defects, as a rule, appear already in the first month of operation, so do not waste time, nerves and money on empty evidence if you are not absolutely sure that you are right.

Remember that jewelry may, by law, come with a manufacturer's warranty.

What to do with non-precious jewelry

Costume jewelry is products made from inexpensive metals, alloys or their compounds that imitate precious ones. There are many such things - they are beautiful, inexpensive and, sometimes, wear no worse than the original.

Is it possible to return jewelry to the store if it turns out that several stones fall out of a ring that is the right size? Is it possible under the law to have the same approach to counterfeit and jewelry in this matter?

Stores are required to accept jewelry back, since consumer protection laws and other regulations do not include it in the list of items that cannot be returned or exchanged. It is impossible to counterfeit, therefore the circulation of costume jewelry is carried out on the same basis as other goods and is not subject to the rules for returning jewelry by law.

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Important! Items with gold or silver plated are classified as costume jewelry, so they are not subject to the rules according to which jewelry cannot be returned. If an unscrupulous seller tries to prove that his goods cannot be returned to the store because they have gold plating, send him a letter of complaint, and at the same time file a complaint with Rospotrebnadzor.

Tip for jewelry lovers: If you are purchasing a gold or silver item as a gift, try to discuss the jewelry exchange in advance. Some salon owners strive not to lose a client, they care about their reputation, so they accommodate those who want to hand over an unsuitable item.

Buy gold shortly before the special moment so that the seller does not “lose” you from memory if the item has to be returned, do not cut off the labels and seals, and think about the tastes of your loved one in advance. This will make life easier for both you and the financially responsible person on the other side of the counter!

Is it possible to change a gold wedding ring if it doesn't fit?

I rolled it out this year too.)))

Free legal advice:

cannot be exchanged.

That. By law you cannot return the ring.

Try to contact the store simply as a human being, I think if you want to change, they will not refuse you.

In addition, the size of the finger could not change significantly due to temperature changes, so you can contact a jeweler; changing the size of the finished ring is not a problem.

Contact a specialist, sometimes it is possible to adjust it a little. If it's really small you'll have to buy a new one.

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Can I return the ring back to the jewelry store and get my money back?

In this article, we will consider one point regarding the return of jewelry, namely, whether it is possible to return the ring back to the store. In the article we will take into account all the points related to this problem, because a product can be of proper quality, that is, without defects and of inadequate quality, that is, with shortcomings (defective), and where you bought it, directly in a store or ordered online, also plays a big role. In the article we will take everything into account and analyze this problem step by step.

Is it possible to return a ring of good quality purchased from a jewelry store?

For example, you came to the store and bought yourself a ring made of gold, silver, platinum, etc., but when you came home you realized that it didn’t suit you, or you simply didn’t like it, and the ring was free of defects, that is, the product was of completely adequate quality (without marriage).

You decide to change it or return it. But let's figure out whether you have such a right if the product is of proper quality.

Yes, in relation to goods of good quality, the buyer has the right to exchange it, please note, not to return it, but to exchange it, on the basis of Article 25 of the “Law on the Protection of Consumer Rights”.

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This article states that if a product of proper quality does not suit the consumer in size, style, color, configuration or dimensions, then the consumer has the right to exchange such a product for a similar one, if its presentation, factory labels and seals and consumer properties are preserved, that is, the product has not been used and shows no signs of use. You can present such a demand to the seller before the expiration of 14 days from the date of purchase, not counting the day of purchase.

And if at the time of filing the demand the seller did not have a similar product for replacement, then only in this case the consumer has the right to demand from the seller to accept the product back and return the money paid for the product to the buyer.

We open this list and see that paragraph 9 indicates jewelry made of precious metals and (or) precious stones, cut precious stones.

The ring you want to exchange is considered jewelry if it is made of precious metals or with precious stones.

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This means that you will not be able to exchange or return a ring that is considered jewelry; the store will refuse you according to the law.

You can find a list of non-food products of good quality that cannot be returned or exchanged for a similar product in Decree of the Government of the Russian Federation dated January 19, 1998 N 55 (as amended on December 23, 2016) and familiarize yourself with it; this list actually contains jewelry.

That is, we draw the first conclusion! If you bought a ring in a jewelry store, it is without defects and is of completely proper quality, then you will not be able to exchange it or return it, the seller will legally refuse you.

If a ring purchased at a jewelry store turns out to be defective, how can I return it?

If you bought a ring and found defects on it, then you have the right to return the product of inadequate quality back to the store.

According to paragraph 1 of Article 18 of the “Law on the Protection of Consumer Rights”, the buyer has the right:

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• Require the seller to eliminate defects in the goods at his expense;
• Exchange the product for a similar product of a different brand (item model);
• Exchange for exactly the same product of proper quality, exactly the same brand (model, article);
• Require the seller to reimburse the costs of eliminating defects if the consumer eliminates them at his own expense;
• Demand termination of the sales contract and return of the amount paid for the goods.

You can choose any of the options if the ring is returned of inadequate quality.

But if you still intend to return the product, then the last item on the list suits us.

Just come to the seller, explain the situation, show what the shortcoming is, write a return application and it’s better to draw up an act of transferring the goods to the seller, which indicates all the shortcomings that existed at the time of transfer of the goods. After writing a return application, you should receive your money back within 10 days.

Is it possible to return a ring purchased in an online store?

When buying a product in an online store, everything is different than when buying in a regular store. This method of purchasing goods is called remote. That is, all goods purchased after familiarization with them through photographs, booklets, television, radio, the Internet, advertising brochures, samples, etc. That is, it is understood that the product was purchased without direct acquaintance with it, that is, the buyer did not see the product that would be delivered to him in person, could not touch it and perform the necessary actions for full familiarization (touch, hold in his hands, test, try on, etc. .)

The relationship between the seller and the buyer when purchasing goods remotely is regulated by Article 26.1 of the Law on the Protection of Consumer Rights.

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According to paragraph 4 of Article 26.1 of the “Law on the Protection of Consumer Rights”, the buyer has the right to refuse the purchased goods at any time before its transfer, and after the goods have been transferred, the consumer has the opportunity to refuse the goods within 7 days from the date of transfer. And if at the time of transfer the consumer was not provided with written information about the procedure and terms for returning the goods, then the return period is increased to 3 months.

The consumer can return the product without giving reasons, no matter whether it is of proper quality or not.

Do you feel the difference between the usual way of purchasing when you need to come to the store and remotely?

With the remote method, the list of non-food products that are not subject to exchange or return does not work; the seller does not have the right to refer to it and deny you your right to return the goods. This is precisely the advantage of remote purchasing; in this case, you can return your and any other jewelry to the seller without explaining the reasons and, as already mentioned, it does not matter whether it has flaws or not.

But there are certain rules regarding goods of good quality that are returned back to the seller. Thus, the buyer cannot refuse a product that has individually defined properties, that is, if the product can only be used by the buyer. An example of such products could be glasses with lenses of different diopters (when one eye sees worse and the other better, orthopedic shoes, this could be a custom-made product with a congratulation addressed to a specific person with special words, or a photograph of this person (for example, a print in in the form of a photograph on a T-shirt), or another product that was manufactured at the buyer’s request and according to his parameters, but was purchased remotely. Such a product cannot be returned if it is of proper quality.

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The second condition for returning a product of good quality purchased remotely is that the product must retain its presentation and consumer properties, as well as a document confirming the fact of purchase from this particular seller. But the fact of the absence of a receipt or delivery note cannot be an obstacle to the buyer providing other evidence confirming the fact of purchase from this seller. As for the presentation and consumer properties, if a product is returned of good quality, it must look like new, have no signs of use and look the same as when purchased.

These are the two main conditions that must be met by the consumer in case of returning goods of good quality purchased remotely.

The seller refuses to comply with legal requirements and refuses you?

Now you and I know what legal requirements we can present to the seller.

But it happens that when you present your demands, even if they are based on the law, the seller refuses you, citing fictitious reasons, or without commenting on the refusal at all.

In such a situation, of course, there is a violation of consumer rights and such actions of the seller must be stopped.

Of course, if the seller does not make contact and violates your rights, then you need to sue him, but we cannot just go and immediately sue the seller, since in situations related to the protection of consumer rights, pre-trial procedure must be observed settlement of the dispute, that is, you must try to solve the problem before the court, but if nothing works out for you, then only then do you have the right to go to court.

But you say, I came to the store and tried to settle the dispute before the trial and the seller refused me, isn’t this a pre-trial procedure for settling a dispute?

Formally, of course, it is so, but words cannot be attached to the case, and if you do not have written evidence confirming that you contacted the seller, but he did not respond, then the court will deny your claim.

Therefore, to prevent this from happening, it is necessary to send a claim to the seller, in which you describe what your rights were violated, what articles of the law the seller violated, describe your requirements and attach the necessary copies of documents.

The claim is written in 2 copies, you give one to the seller, and on yours the seller puts a mark that the claim has been accepted, the date and his signature. Your copy with marks will be proof that you submitted the claim and after receiving the claim the seller has 10 days to fulfill your requirements and if after these 10 days the seller does not react at all or reacts but not as it should, then you can file a statement of claim with the court, attaching a copy of the claim and copies of the necessary documents related to the case (checks, expert opinions, etc.).

It happens that the seller refuses to accept the claim personally, no problem, send the claim with a list of the attachments and a notification of delivery to the seller at his legal address, and if it is an individual entrepreneur, then to his address. The inventory will say that you sent the claim and not something else, and this will be evidence, and the notification will serve as proof that the addressee received your claim. You will receive a notification in a few days at the post office from which you sent the letter, it will contain the signature of the recipient and the date of delivery, from this date we count 10 days and if there is no reaction or it does not suit you, we will take the seller to court.

You can file a lawsuit at your place of residence, or at the location of the seller.

The state fee in cases of consumer rights protection is not paid.

Conclusions from the article!

As you can see, everything is not clear and it is necessary, first of all, to understand the situation and distinguish the remote method of purchase from the classic one.

As we can see, with the usual method of purchasing, returning the ring (jewelry) if it is not of adequate quality, the seller will legally refuse you. But if you bought such a ring remotely, then you can return it without problems, if you do not violate the return deadlines.

But if the jewelry turned out to be of poor quality and had flaws, then you can refuse it without any problems; this is your legal right based on paragraph 1 of Article 18 of the Law on the Protection of Consumer Rights.

Consumer interests are protected by Law No. 2300-1 “On the Protection of Consumer Rights”. This law regulates the relationship between buyer and seller, as well as the procedure for returning goods of inadequate and proper quality.

Is it possible to return jewelry in 2020?

The consumer can exchange a non-food product of proper quality within 14 days, not counting the day of its purchase (Article 25).

An exchange takes place if the specified product has not been used, the buyer has retained its presentation, consumer properties, and there are sales or cash receipts (it is permissible to refer to witness testimony).

If a similar product is not on sale, the buyer may refuse to fulfill the sales contract and demand the return of the amount paid for the product. Money is returned within three days from the date of return of the specified product.

Let's consider whether it is possible to return the jewelry to the store.

But jewelry and other products made of precious metals or stones, cut precious stones are included in the list of goods of proper quality that cannot be returned or exchanged for goods of a different size, shape, or color. The procedure is regulated by Decree of the Government of the Russian Federation No. 55.

But can jewelry be exchanged or returned if it is defective? If the seller does not mention the defects, the buyer can:

If you simply don’t like the jewelry or it doesn’t fit, you cannot return silver or gold items.

Is it possible to return a ring to a jewelry store if the imprint of the state hallmark of the Russian Federation does not correspond to the actual sample of the jewelry alloy? Can.

It is also necessary to check the product for compliance with the product characteristics of the label and quality certificate.

Let's take a closer look at how to return jewelry of inadequate quality to a store.

Products of inadequate quality are replaced with a new product that has not yet been used. When a replacement is made, the warranty period is calculated anew from the moment the product is transferred to the buyer.

Making payments to the buyer if he purchased a defective product:

• if a low-quality product is replaced with a product of the same brand, the price of the product is not recalculated;
• if a low-quality product is replaced with a product of a different brand, and the price of the product is lower than the price of the product that is offered in exchange, the buyer pays the difference;
• If the item being replaced is more expensive than the item being provided, the buyer is paid the difference.

By law, jewelry is returned only when there is a manufacturing defect. After transferring the goods to the buyer, the seller is not responsible for any defects that arise.

Reasons for return:

• the sample does not correspond to reality;
• inserts fall out of the product;
• a watch bought in a jewelry store has stopped working or is not working correctly, the bracelet is broken;
• Defects soon appeared on a bracelet or chain made of gold or silver: links were loose, the lock did not work well, the jewelry was torn.

Decree of the Government of the Russian Federation No. 55 regulates the aspects that jewelry trade must comply with.

Mandatory criteria:

Each piece of jewelry must contain a label with the following information:

• Name;
• manufacturer information;
• type of precious metal;
• vendor code;
• try;
• processing method;
• price.

If the jewelry contains a non-precious stone, this information must be included on the tag.

The jewelry is returned immediately after the defect is discovered. According to the law, goods made of gold and silver are returned:

• within two weeks after purchase if visible defects are detected;
• within 6 months after discovery of a hidden defect.

But you need to pay attention to the warranty period, during which you can make claims to the seller if you cannot prove that the defects appeared after purchase. The manufacturer can set the warranty period himself.

If a deadline is set, the buyer is not required to prove that the defects appeared before the jewelry was handed over to him; the seller must prove this himself.

If there is no warranty period, the buyer must prove that the product was already defective before purchase. An independent examination will help to do this.

Reasons why they may refuse to return money or exchange goods

The law establishes the following grounds for refusal:

• deadlines were not met;
• the defect was caused to the product after purchase;
• The product warranty period has expired.

If the buyer respects the law regarding returns and exchanges, the seller must comply.

If there is an unreasonable refusal to return or exchange a product, it is better to file a complaint. If the situation is not resolved amicably, the next step is to file a lawsuit.

The activity of pawnshops is to provide borrowed funds in exchange for the delivery of personal valuables.

Rules for accepting jewelry at a pawnshop:

The purchase is returned only when an examination has determined that the product is counterfeit.

When purchasing a product, you must ensure that there are no defects by carefully inspecting the product. This especially applies to expensive jewelry.

If the clasp on the bracelet is defective, it may come unfastened and get lost. But if the defect was not noticed immediately, after its discovery you need to familiarize yourself with your rights to return or exchange jewelry.

Can gold and silver jewelry be returned? Jewelry of proper quality cannot be returned to the store or exchanged.

But this statement does not apply to defective products. Sellers in jewelry stores often take advantage of customers’ ignorance and do not accept defective items, citing Resolution No. 55.

This is just an attempt to evade responsibility. If a defect is detected, the client may demand that the defects be eliminated free of charge, cover the costs spent on eliminating the defect, replace the product with a similar one, or return the amount of money paid.

In order to protect themselves, jewelry stores refuse to accept the purchase back.

• pricing. The cost of jewelry, as a rule, is very high, so it is simply not profitable for the owner of a jewelry store to accept the product back if the client no longer likes it.

Returning jewelry to a store Returning jewelry to a store As already stated, jewelry that is not defective or faulty cannot be returned to the store, and in this case there are no exceptions. That is, it is not possible to challenge the seller’s refusal to exchange or return jewelry made of precious metals even through court. But at the discretion of the seller, he can return the money for the jewelry or exchange it. Some jewelry stores accommodate customers halfway and exchange or return serviceable items made of precious metals if they do not meet some criteria.

Rules for exchange and return of jewelry according to the law

Info

If the seller requires an examination, then it must be remembered that it is carried out only at the expense of the store itself. They also often offer to issue a letter of claim about the return and its reasons. To make things go faster, it is recommended to contact the consumer rights protection society.

Important

During the purchase, in order to avoid conflict situations, it is better to immediately discuss the possibility of replacing or returning the product. Many jewelry stores today set their own terms for returning goods, and if the size is unsuitable, they can offer a replacement for another one. However, you must have with you the product itself in proper condition, a product tag, and a receipt.

When exchanging or returning in such a situation, store employees may ask for payment of a penalty.

Can I return jewelry within 14 days?

• medical devices and drugs;
• hosiery;
• childen's goods;
• personal care products;
• jewelry.

Among the reasons why returns and exchanges of jewelry in Russian stores are impossible, experts cite the following:

• pricing (the cost of jewelry at which they are sold in stores, as a rule, is an order of magnitude higher than their cost. Hence the unprofitability of returning money to the buyer for a product that he simply did not like);
• originality of products (in this aspect, the counterfeit factor is triggered, since the seller, as a rule, cannot determine whether the buyer provides the original product for return or exchange).

Proper quality In general, as we have already been able to figure out with you, jewelry of proper quality cannot be returned or exchanged.

Can I return jewelry to the store within 14 days?

How to proceed in this case? It is important to familiarize yourself with the regulatory regulation of this issue, namely, with the norms of the Federal Law “On the Protection of Consumer Rights”. According to the norms of federal legislation, jewelry of inadequate quality is subject to return, that is, those that have significant (visible and invisible) defects, as well as a discrepancy between the quality of the actual product and the characteristics specified in the documents for it. First of all, try to resolve the issue peacefully.

And remember that compliance with the return deadlines established by law, namely the ten-day period, guarantees a refund of the full amount paid for the product. If you contact the store after this period, you will be charged an additional fee of one percent of the cost of the goods.

Returning jewelry to a store

This type of examination is carried out at the Gemological University at Moscow State University, at the State Assay Office and in some other institutions. In particular, a refund or exchange of products is carried out if the following shortcomings are discovered:

• visible and hidden defects of products;
• poor quality of decoration;
• non-compliance with the stated characteristics.

If a jewelry store refuses to conduct an examination, contact an expert institution yourself, although in this case you will have to pay for the experts’ work yourself. Legal proceedings If the seller refuses to solve the problem of an exchange or refund for a low-quality jewelry item and writing a complaint has not yielded results, go to court.
The statute of limitations for this category of cases is 1 year.

Is it possible to exchange jewelry if the size does not fit?

If the buyer proves that it is defective, the jewelry store will refund the full cost. Can I return jewelry within 14 days? Jewelry is a wonderful gift that is always appropriate. But when choosing jewelry, it is quite easy to make a mistake with the size of the ring, the length of the bracelet or chain. In the end, you may simply not like the item.
How should I proceed to return a gift or make an exchange, and is there such a possibility at all? Table of contents:

• Position of domestic legislation
• Options for solving the problem
• Procedure in case of refusal
• Returnable Jewelry
• Return procedure in case of purchasing a counterfeit

Position of domestic legislation Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

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Alternatively, if the buyer wishes, the entire amount of money paid by him for the purchased defective product can be returned to him;

• If you have any doubts about the authenticity of the sample indicated on the product, you must make a written claim addressed to the owner of the jewelry salon (store) where you purchased this product. In this case, as in the first, the owner is obliged to conduct an examination of the product at his own expense. If the results of the examination indicate that the product is counterfeit, the buyer must be refunded the full cost of the product.

  If the owners refuse to return the money to the buyer, it is necessary to request a written refusal from them, which will certainly be useful to you if you file a typical complaint with the supervisory authorities.

Note.

Exchange and return of low-quality jewelry

Attention

We open this list and see that paragraph 9 indicates jewelry made of precious metals and (or) precious stones, cut precious stones. The ring you want to exchange is considered jewelry if it is made of precious metals or with precious stones. This means that you will not be able to exchange or return a ring that is considered jewelry; the store will refuse you according to the law.

You can find a list of non-food products of good quality that cannot be returned or exchanged for a similar product in Decree of the Government of the Russian Federation dated January 19, 1998 N 55 (as amended on December 23, 2016) and familiarize yourself with it; this list actually contains jewelry.

Is it possible to exchange jewelry if it doesn't fit?

The consumer can return the product without giving reasons, no matter whether it is of proper quality or not. Do you feel the difference between the usual way of purchasing when you need to come to the store and remotely? With the remote method, the list of non-food products that are not subject to exchange or return does not work; the seller does not have the right to refer to it and deny you your right to return the goods. This is precisely the advantage of remote purchasing; in this case, you can return your and any other jewelry to the seller without explaining the reasons and, as already mentioned, it does not matter whether it has flaws or not.
But there are certain rules regarding goods of good quality that are returned back to the seller. Thus, the buyer cannot refuse a product that has individually defined properties, that is, if the product can only be used by the buyer.
If, in accordance with the conclusions of the commission, the product becomes clearly falsified, then the store must return the entire amount paid for the product to the buyer. If the jewelry store refuses to give the money, demand a written explanation of the reasons for the reluctance to return the money. It may be useful if you contact various government control and supervision bodies, including judicial ones. Note.

By controlling organizations we mean the territorial administrations of the Federal Antimonopoly Service of the Russian Federation. Contact them after receiving the conclusion of the expert commission, which will establish the fact of forgery. Special examination at a professional level on the territory of the Russian Federation is carried out by the State Assay Chamber and the Gemological Center of Moscow State University.